Follow this step-by-step guide to create an effective client engagement plan that uses personalised video messages to build trusted partnerships.

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Relationship mapping helps you identify and engage with decision makers and influencers to win, retain and grow your key accounts.

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What doesn’t kill you makes you stronger?  At least that’s what you tell yourself as you smile through clenched teeth dealing with difficult clients.  Maybe you even daydream about the day that lottery win will set you free and you can tell that client exactly what you think of them? But that’s tomorrow. Today, we have

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Why should you want to meet with C-level executives? Because that’s where the influence, the budgets and the decision making power is. Beyond that, a relationship with the C-Suite signals to everyone within your clients’ organisation that who you are and what you do are important. Let’s look at the buying cycle.   The C-level typically

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What do you say after you say hello? Here are three types of client calls every Account Manager should make each month.  These calls will improve your client relationships, grow your authority and influence, reveal new revenue opportunities and uncover problems: 1) A Satisfaction Call Go through your CSAT or NPS surveys, trawl through your

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The humble phone call is making a comeback. Here’s 5 reasons you need to stop emailing and talk to your clients now.

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