Foundations

Account Manager Tools: How To Use Trello For Task Management

The ultimate Account Management tool: how to use Trello for task management Trello rocks. I love it and I know you will too.  It’s the ultimate app to stay organised and productive and one that every Account Manager needs in their toolkit. But how to […]

Account Managers Guide To Breaking Bad News To Clients [Infographic]

Account Managers Guide To Breaking Bad News To Clients [Infographic]

Breaking Bad News To Clients Ain’t Fun No-one likes breaking bad news to clients.  I’m not going to lie to you it can be tough, especially when your client doesn’t see it coming.  Kinda makes you feel like dead man walking, you know what I […]

How Blade Runner Will Make You a Better Account Manager

How Blade Runner Will Make You a Better Account Manager

Blade Runner Will Make You Better Account Manager   I bet you didn’t think Blade Runner could make you a better Account Manager, did you?  Sure it’s a sci-fi classic, but also full of account management lessons. For those that haven’t seen the film, Blade […]

How to Create an Insanely Easy Strategic Account Plan + Template

How to Create an Insanely Easy Strategic Account Plan + Template

Who has time for a strategic account plan?  You’re so crazy busy with Account Manager stuff that as far as priorities go, an empty inbox wins over strategy any day.  Who can blame you? I mean clients aren’t calling you demanding their strategic plan, but […]

Why We Say Um & How to Stop [Infographic]

Why We Say Um & How to Stop [Infographic]

How To Stop Saying Um When Speaking The struggle is real.  To stop saying um and other filler words when speaking is hard.  Really hard. As an Account Manager, it’s inevitable you’ll be asked to present and if you want to make your message understood, […]

A Simple Guide to Data For Busy Account Managers

A Simple Guide to Data For Busy Account Managers

LinkedIn revealed its annual list of top skills employers look for and Account Management wasn’t among them.   Data analysis and data presentation were.  Should you be worried?  With Millenials expected to comprise 75% of the global workforce by 2025 and the concept of a “career” being […]

The Secret to a Successful Negotiation

The Secret to a Successful Negotiation

As an Account Manager, there’s always something to negotiate.  Whether it’s setting expectations or upselling a new product, a commercial discussion is inevitable.  Too often we retreat from these conversations because we have a great relationship with our client.  Selling feels manipulative.  We want to be […]

20 Calendar Management Tips: Show Your Diary Who’s Boss

20 Calendar Management Tips: Show Your Diary Who’s Boss

So who’s actually in charge here?  You or your Calendar? If any of these sound like you, then you are losing the battle (and maybe the war!).  It’s time to embrace some essential calendar management tips. Deadlines sneak up on you There never seems to […]

10 Essential Tips for an Effective Business Review

10 Essential Tips for an Effective Business Review

Senior managers spend up to 23 hours a week in meetings – keep their attention with these top 10 tips for an effective and strategic business review. According to a 1998 U.S. study, the average employee spends 6 hours every week in meetings, and senior managers […]