About Account Management

Warwick Brown Account Management Leader
Warwick Brown

Welcome.  I’m delighted you’ve stopped by. If want to learn the account management skills needed to accelerate your career, then you’ve come to the right place.  

Account Management is a rewarding career.  I should know, I’ve been doing it for more than 15 years, looking after some of the world’s most prestigious firms, including Merck & Co, Deutsche Bank, McKinsey & Company and Vodafone.  I absolutely love it and feel very passionate about solving clients’ problems and helping my team win.

I spent a lot of years in customer service and operations roles before deciding Account Management was the career for me.  What appealed to me was how dynamic and different every day seemed to be.  The Account Managers I knew were selling, negotiating and out on the road meeting clients and saving the day.  They were also figuring out what products and services best fit our clients and how they could make the most of them in a meaningful way.  They built project plans and made them happen. They turned the dream into reality.  It also looked like a lot of fun and a meaningful way to have an impact on my clients.  salespeople, negotiators and analysts.  We’re technical support, finance, administration.  We’re problem solvers and project managers.

Sounds fun doesn’t it?  It is!

It’s also a lot of hard work.  Keeping your clients and making sure they’re profitable is tough.  And anytime anything goes wrong, the Account Manager is the first person people run to.  But that aside, it’s the best job I’ve ever had and the one where I’ve really felt I’ve made a difference.  I’ve come up with ideas that have saved my clients millions or saved thousands of people hours of time or just made working together more enjoyable.  This is the stuff that gets me out of bed.

And that’s why I started Account Manager Tips.  I want to help you master the essential account management skills.

If you’re:

  • Dreaming of a career in Account Management and need mentoring or coaching.
  • Returning to the workforce and want to update your skills.
  • Are new to your job and trying to figure it all out.
  • Ready to move into senior or leadership roles.
  • Or simply want to be the best account manager you can be.

Then Account Manager Tips is the place for you.  What I know, I will share with you to help you become a more effective Account Manager and accelerate your career goals.

I’ll do my best to answer your questions and if you have any topics you’d like covered or have any feedback or just want to say hello, please do comment or drop an email to [email protected]

I look forward to getting to know you better.



(P.S. come find me on Twitter and we can hang out there).





Free Career Development Plan

While we’re on the subject of leadership, check out Career Quest – the free account management career development action plan that reveals 8 essential skills every account manager needs and a 25 point action plan to master them:  

– Leadership
– Teamwork
– Positivity
– Communication
– Numeracy
– Problem solving
– Commercial awareness
– Computer literacy

Download your free career development plan now